Reformed Complaint Process

The complaint mechanism was recently reformed by the Government of Québec to better serve students and families in the province’s schools.

The National Student Ombudsman is responsible for applying the complaint and report processing procedure in Québec’s education system.

As part of this province-wide and standardized procedure, the National Student Ombudsman is assisted by Regional Student Ombudsmen throughout Québec. Together, they ensure that student and parent rights are upheld. As a result, they contribute to the continuous improvement of education system services.

Should the student or their parent be dissatisfied with the educational services they received, are receiving, should have received, or need, they can file a complaint based on a procedure that consists of a maximum of three steps.

To learn more, please see the new Complaint Process page.

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