We have prepared answers to the questions we are most frequently asked about our school board’s mobile app. If you believe you need assistance using or troubleshooting the app, please start below.
You can download the WesternQC app onto Android or iOS (iPhone/iPad) devices now using the buttons below, or by searching ‘WesternQC’ in the App Store (iPhone, iPad) or in the Play Store (Android devices).
When you open the app for the first time, you will be presented with a list of notification groups, each representing a school. Subscribe to a school by ticking the box to the right of its name. Tap the blue button at the bottom of your screen when you have made your selection.
If the app asks for your permission to send push notifications, it is important to grant it. Without this permission, you will not receive any notice. You can change this later in your device’s settings.
The app is free to download and to use, and uses minimal data or storage space.
Notices of school closures, bussing cancellations, and major or generalized bussing delays are sent out through the app, as well as posted to our Inclement Weather Twitter feed (@WQSB_Inclement) and, when relevant, in a large red banner at the top of the school board website (westernquebec.ca).
Notices for occasional bussing delays of up to an hour are normally only sent out through the app, and only to the users subscribed to the school(s) impacted by the delayed bussing.
Yes. Follow these steps to change the school(s) for which you are subscribed:
Yes. Here’s how:
There are a few different reasons your device may not display notifications from a third-party app like the WesternQC app. Here are the 5 most common reasons:
You may also want to confirm the school or schools to which you have subscribed in the app. To do so, tap the gear icon in the upper right corner > Notifications > Confirming your subscriptions using the tickboxes > Tapping the Back button in the upper left corner.
More often than not, push notifications do not make their way to your device because of one or more of the above reasons. However, if you believe your device and app are set up correctly and you still are receiving these notifications, please let us know using this short online form.
The WesternQC app was proposed, created and launched during school year 2017-2018 as a cost-effective way to immediately dispatch notices to the parents and guardians of our students, while allowing them to subscribe to a specific school and limit the quantity of notifications they receive.
With the vast majority of families owning at least one smartphone or tablet, the push notification technology became a practical alternative to the more costly sending of mass SMS text messages.
We also packed the app with features and resources relevant to students, parents and staff. It provides the quickest on-the-go access to all school calendars, the Virtual Library and Backpack, the Mozaïk Parent Portal, the payslips and Helpdesk portals, and more.
In testing the WesternQC app regularly over the last 4+ years, we have found it to be very reliable.
However, like for any technology relying on independant softwares and devices, we cannot guarantee that all notifications will be delivered to all devices at all time and without any delay. Their delivery depends on many different factors, all of which are subject to failure.
See “Where else is the inclement weather information made available?” above.
The red badge sitting on the app icon reflects the number of notifications received by your device that were deleted from your notifications without having been opened in the app. Since most of the notifications we send out have all the information needed in the notification itself, the red number badge may not disappear on its own, and clearing it manually every time is not a very practical solution.
iPhone & iPad users can hide the red badge from the app icon with a one-time fix by heading to Settings > Notifications > Scroll all the way down and tap WesternQC > Turn off Badges.
Please use the online form below to send us a question or provide comments, ideas and suggestions pertaining to the app itself. For any concerns or recommendations regarding inclement weather or our Transportation Policy, please email email@example.com instead. We thank you for your input.